Terms of Use

General Terms

By accessing, registering, and performing any kind of transactions at Africa Medical Marketplace, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Africa Medical Marketplace.

Under no circumstances shall Africa Medical Marketplace team be liable for any direct, indirect, special, incidental, or consequential damages, including but not limited to loss of data or profit arising out of the use, or the inability to use, the materials on this site even if Africa Medical Marketplace team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair, or correction of equipment or data, you assume any costs thereof.

Africa Medical Marketplace will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy at any moment.

License

Africa Medical Marketplace grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the website strictly in accordance with the terms of this Agreement.

These Terms & Conditions are a contract between you and Africa Medical Marketplace (referred to in these Terms & Conditions as ” Africa Medical Marketplace “, “us”, “we” or “our”), the provider of the Africa Medical Marketplace website and the services accessible from the Africa Medical Marketplace website (which are collectively referred to in these Terms & Conditions as the ” Africa Medical Marketplace Service”).

You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Africa Medical Marketplace Service. In these Terms & Conditions, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.

Definitions and key terms

To help explain things as clearly as possible in these Terms & Conditions, every time any of these terms are referenced, they are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our”, it refers to Africa Medical Marketplace, who is responsible for your information under these Terms & Conditions.
  • Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit Africa Medical Marketplace and use the services.
  • Service/s: refers to the service provided by Africa Medical Marketplace as described in the relative terms (if available) and on this platform.
  • Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: Africa Medical Marketplace’s site, which can be accessed via this URL: www. Africamedicalmarketplace.com
  • You/User: A person or entity that visits our website, uses our Services or is a registered user.
  • Buyers/Customers: A person or entity that procures products through Africa Medical Marketplace or directly from the manufacturer, raises an enquiry, submits a form, or contacts Africa Medical Marketplace for their medical device requirements. Buyers/Customers generally refer to International distributors, dealers, and hospitals who are based outside India.
  • Manufacturers/Sellers: A person or entity that sells products to buyers through Africa Medical Marketplace. Manufacturers generally refer to India-based companies that are involved in the manufacturing of medical devices.

Restrictions

You agree not to, and you will not permit others to:

  • Licence, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.
  • Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.
  • Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Africa Medical Marketplace or its affiliates, partners, suppliers or the licensors of the website.

Services provided by Africa Medical Marketplace

  • Marketing services for Manufacturers
  • Conversion services for Manufacturers and Buyers which include customer and sales support
  • Africa Medical Marketplace Fulfillment service for Buyers

Return and Refund Policy

For Buyers:

We at Africa Medical Marketplace commit ourselves to serving our customers with the best services and products at all times. When you do transactions with Africa Medical Marketplace, there are terms and conditions that apply and they vary from order to order.

Africa Medical Marketplace will not be held legally responsible or accountable for any payment transactions made to global manufacturers/companies with whom you as a buyer connect with through Africa Medical Marketplace. It is your own responsibility to make sure that the company that you are making payment to is a legitimate company. To avoid and overcome international fraud transactions, Africa Medical Marketplace has come up with a unique service that would provide better payment protection and transactional benefit for international buyers. This is offered only to registered buyers to protect them through Africa Medical Marketplace Fulfillment. With Africa Medical Marketplace Fulfillment, you pay Africa Medical Marketplace and Africa Medical Marketplace will handle the transactions with manufacturers. For transactions done through Africa Medical Marketplace Fulfillment, you can cancel the order and get up to a 100% refund if the product is not dispatched on the agreed date. You can get up to a 100% refund on an order only if you cancel it before the product is dispatched from the manufacturing facility. The refund will be processed within 14-20 working days from the time you request it..

The main thing to remember is that by doing a purchase through Africa Medical Marketplace, you agree to the terms along with Africa Medical Marketplace’s privacy policy. The refund policy only applies when you make payment to Africa Medical Marketplace and not directly to other third parties or directly to the manufacturers. The refund policy also applies only when certain conditions that are agreed upon (which might be related to dispatch duration) are not met. So please be advised to read the terms & conditions of the quotations and proforma invoice shared with you before making any purchase or payment to Medzell.

Buyers can request the photos of the package in the following instances:
a. Before packaging
b. After packaging
c. Before dispatch from the manufacturer
d. Before loading

The return of products purchased through Africa Medical Marketplace is not permitted. If buyers receive damaged products, they can reach out directly to the manufacturer for their input or inform Africa Medical Marketplace’s representatives (through Africa Medical Marketplace Fulfillment) and Africa Medical Marketplace will reach out to manufacturers to get their inputs. The return of the products and the process involved are based solely on the discretion of the manufacturer. If the manufacturer agrees to the return, the buyer has to bear the return freight charges. All product returns are subject to the return policy terms and conditions of the manufacturer.

For Manufacturers:

If the manufacturer does not renew the yearly subscription plan on time, they will be downgraded to the previous plan. Although we do not offer manufacturers a notice period for the same, they may receive an email reminder. For subscriptions & lead credit-related purchases, you can raise a ticket if you face any issues. Once purchased, there will not be any refunds applicable for these purchases unless and until a duplicate transaction is recorded in our payment gateway and database. Only upon verification, Africa Medical Marketplace has the authority to initiate and process the refunds for these transactions.
Within 7 working days from the date of the transaction, you can expect a refund for the same duplicate purchases once you raise a ticket.

If, for any reason, you are not completely satisfied with any service that we provide, don’t hesitate to contact us via phone number – +234 817 389 6002 or via email – hello@africamedicalmarketplace.com. and will discuss any issues you may be experiencing with the products found at Africa Medical Marketplace.

Payment terms

For Buyers:

Africa Medical Marketplace does not accept cash upon delivery (COD) mode of payment. The two payment options available are:

  • 100% Advance
  • Letter of Credit (LC)

Bank transfer is our preferred mode of payment. We do not use PayPal unless and until there are no other available options. Based on the payment terms, the goods will be dispatched. After payment is completed, the buyer must share any bank transactional records with Africa Medical Marketplace /the manufacturer. If the payment is not received by the manufacturer or Africa Medical Marketplace after being sent, the buyer can raise a dispute with their transactional records so that Africa Medical Marketplace can look into the same.

For Manufacturers:

Manufacturers should pay Africa Medical Marketplace 5 to 10% of the total invoice value, which is part of the conversion fee on every business closure/conversion done through Africa Medical Marketplace. This percentage might vary based on the terms accepted, transactions, and inquiries. Manufacturers can opt for a paid plan- Premium and Premium Plus, for which they have to pay an annual subscription fee as mentioned on the pricing page. The payment for the subscription can be done online through the dashboard or offline.

To avoid and overcome international fraud transactions, Africa Medical Marketplace has come up with a unique service that would provide better payment protection and transactional benefit for international buyers. This is offered only to registered buyers to protect them through Africa Medical Marketplace Fulfillment. With Africa Medical Marketplace Fulfillment, you pay Africa Medical Marketplace and Africa Medical Marketplace will handle the transactions with manufacturers. For transactions done through Africa Medical Marketplace Fulfillment, you can get up to a 100% refund if the product is not dispatched on the agreed date. The refund will be processed within 14-20 working days from the time you request it.

Shipping Policy

  • To avoid and overcome international fraud transactions, Africa Medical Marketplace has come up with a unique service – Africa Medical Marketplace Fulfillment – that would provide better payment protection and transactional benefits for international buyers. Africa Medical Marketplace Fulfillment assures the buyers of the benefits of on-time delivery of the product and offers order cancellation provision and up to 100% refund in case of delay in product dispatch. Africa Medical Marketplace Fulfillment is offered only to registered buyers.
  • Africa Medical Marketplace’s shipping policy is applicable only for transactions that happen through Africa Medical Marketplace Fulfillment.
  • The product will be shipped to the buyer through one of the freight forwarders associated with Medzell if the buyer has opted for Medzell Fulfillment.
  • The estimated product delivery duration will be mentioned in the proforma invoice shared and it is subject to change.
  • Freight charges will vary based on the product type, quantity, request type(CIF, CNF), dispatch as well as delivery locations.
  • The terms and conditions of shipping and delivery will be solely based on the terms agreed on the proforma invoice.
  • Africa Medical Marketplace will not assume responsibility for taxes or import duties on any order once it reaches the country of destination. The buyer has the responsibility as the customer to pay these charges.

Confidentiality

  • All information submitted by the User will belong to Africa Medical Marketplace.
  • The User has permission to edit their data and information on our website as long as the terms and conditions of this Agreement are obeyed.
  • If the classified information given by the User to Africa Medical Marketplace is collected and misused by a third party, it is beyond our control and we take no responsibility for such occurrences.
  • The User is not required to disclose Confidential Information found on our website to its personnel or other Users.
  • The User is advised not to disclose Confidential Information to any third party.

Permission to use your company’s website and related information available across the internet at Africa Medical Marketplace

By using our services or registering at Africa Medical Marketplace, you provide Africa Medical Marketplace exclusive permission to use the information available on your official business website to be used to create your Africa Medical Marketplace profile which contains an overview of your company, your team size, product details, product images, company logo and more. These terms of use apply especially to manufacturers who register at Africa Medical Marketplace. By registering or using our services by any means (getting inquiries from us, submitting quotations for those inquiries shared with you by us), you give us explicit permission to add/modify your company’s business information and product details on Africa Medical Marketplace.

Africa Medical Marketplace shall copy, modify, publish, or rephrase the content of your company’s official business website in order to create and update your profile once you register or use Africa Medical Marketplace’s services. You also agree and allow Africa Medical Marketplace to list your company’s details and use your company’s logo as well. Africa Medical Marketplace will also have the right to modify the details that were updated by you while or after registration. These details would include your company’s business, website information, and product information amongst others.

We might use your company details for promotions outside of our website but will not be used for any purposes that are out of the scope of Africa Medical Marketplace’s offerings and services. This might include paid advertising, email marketing, and other marketing means by which Africa Medical Marketplace works.

M-Trust Assurance Seal

M-Trust Assurance Seal is given to manufacturers who have gone through an additional verification process. Manufacturers who have the M-Trust Assurance Seal possess international certifications, are export ready, and meet global standards.

Submitting or Receiving product price lists or quotations

For Buyers:

By receiving quotations from Africa Medical Marketplace, you accept & agree to the terms & conditions of using Africa Medical Marketplace.

For Manufacturers:

By submitting quotations through the Africa Medical Marketplace dashboard, by sharing quotations for any buyer requirements shared with you, by sharing any details related to your products in response to the leads or inquiries shared by Africa Medical Marketplace, by replying with brochures, or even by interacting with Africa Medical Marketplace in general, you accept & agree to the terms & conditions of using Africa Medical Marketplace. In addition, you also accept by default that Africa Medical Marketplace can quote for your products on your behalf to the buyer and allow Africa Medical Marketplace to use your company’s official website content, price list, images, logos, and other information in any manner (including but not limited to displaying it on Africa Medical Marketplace and sharing it with buyers).

We shall have legal rights to modify the prices of your products of our own accord but intend to do so to provide better services to buyers. We will also have the right to modify the details that were provided in the quotation or proforma invoice documents as per the needs.

We quote the buyer on behalf of the manufacturer, except in cases where the buyer chooses to connect with the manufacturer.

Manufacturers should pay Africa Medical Marketplace 5 to 10% of the total invoice value, which is part of the conversion fee on every business closure/conversion done through or by Africa Medical Marketplace. This percentage might vary based on the terms accepted, type of transactions, and inquiries.

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”) provided by you to Africa Medical Marketplace with respect to the website shall remain the sole and exclusive property of Africa Medical Marketplace.

Africa Medical Marketplace shall be free to use, copy, modify, publish, or redistribute the suggestions for any purpose and in any way without any credit or any compensation to you.

Your Consent

We have updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.

Links to Other Websites

These Terms & Conditions apply only to the Services. The Services may contain links to other websites not operated or controlled by Africa Medical Marketplace. We are not responsible for the content, accuracy, or opinions expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own Cookies or other methods to collect information about you.

Cookies

Africa Medical Marketplace uses “Cookies” & several third-party analytical tools to identify the pages of our website that you have visited and the location from which you accessed our website. We have also incorporated several website analytics tools like Google Analytics, Google Remarketing, Microsoft Clarity, and Hotjar to understand how our website is being used by you and other users. This enables us to understand your behaviour and upgrade our website if there is any need for improvements to make your user experience better. A cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website. However, without these Cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place personally identifiable information in Cookies.

Changes To Our Terms & Conditions

You acknowledge and agree that M Africa Medical Marketplace may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at Africa Medical Marketplace’s sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Africa Medical Marketplace when you stop using the Service. You acknowledge and agree that if Africa Medical Marketplace disables access to your account, you may be prevented from accessing the Service, your account details, or any files or other materials which are contained in your account.

If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.

Modifications to Our website

Africa Medical Marketplace reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.

Updates to Our website

Africa Medical Marketplace may from time to time provide enhancements or improvements to the features/ functionality of the website, which may include patches, bug fixes, updates, upgrades, and other modifications (“Updates”).

Updates may modify or delete certain features and/or functionalities of the website. You agree that Africa Medical Marketplace has no obligation to
(i) Provide any Updates, or
(ii) Continue to provide or enable any particular features and/or functionalities of the website to you.

You further agree that all Updates will be
(i) Deemed to constitute an integral part of the website, and
(ii) Subject to the terms and conditions of this Agreement.

Notices

All notices to a User(s) will be effective if sent by email to the most recent email address given by the User(s), or if such a notice is displayed on a part of our website that can be publicly accessible at no extra charge.

The notice will be considered to be received by User(s) when our website shows that it has been sent to said User(s), or promptly after such a notice is displayed on a part of our website that can be publicly accessible at no extra charge.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services (“Third-Party Services”). Your information may be collected by Third-party advertising partners upon interaction with their services, advertising, and content.

You acknowledge and agree that Africa Medical Marketplace shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Africa Medical Marketplace does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties terms and conditions.

Termination of Agreement

This Agreement shall remain in effect until terminated by you or Africa Medical Marketplace.

Africa Medical Marketplace may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.

This Agreement will terminate immediately, without prior notice from Africa Medical Marketplace, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer.

Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer.

Termination of this Agreement will not limit any of  Africa Medical Marketplace’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.

Copyright Infringement Notice

If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information:
(a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf
(b) identification of the material that is claimed to be infringing
(c) your contact information, including your address, telephone number, and an email
(d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners and
(e) a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.

Indemnification

You agree to indemnify and hold Africa Medical Marketplace and its parents, subsidiaries, affiliates, officers, employees, agents, partners, and licensors (if any) harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your:
a. use of the website
b. violation of this Agreement or any law or regulation; or
c. violation of any right of a third party

No Warranties

The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Africa Medical Marketplace, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of the course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Africa Medical Marketplace provides no warranty or undertaking and makes no representation of any kind that the website will meet your requirements, achieve any intended results, be compatible or work with any other software, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, Africa Medical Marketplace does not make any representation or warranty of any kind, express or implied:
(i) as to the operation or availability of the website, or the information, content, and materials or products included thereon
(ii) that the website will be uninterrupted or error-free or
(iii) as to the accuracy, reliability, or currency of any information or content provided through the website; or
(iv) that the website, its servers, the content, or e-mails sent from or on behalf of Africa Medical Marketplace are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.

Limitation of Liability

Notwithstanding any damages that you might incur, the entire liability of Africa Medical Marketplace and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website.

To the maximum extent permitted by applicable law, in no event shall Africa Medical Marketplace or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if Africa Medical Marketplace or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Severability

If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

This Agreement, together with the Privacy Policy and any other legal notices published by Africa Medical Marketplace on the Services, shall constitute the entire agreement between you and Africa Medical Marketplace concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Africa Medical Marketplace’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. You and Africa Medical Marketplace agree that any cause of action arising out of or related to the services must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

Waiver

Except as provided herein, the failure to exercise a right or to require the performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute waiver of any subsequent breach.

No failure to exercise and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.

Amendments to this Agreement

Africa Medical Marketplace reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Africa Medical Marketplace.

Entire Agreement

The Agreement constitutes the entire agreement between you and Africa Medical Marketplace regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and Africa Medical Marketplace.

You may be subject to additional terms and conditions that apply when you use or purchase other Africa Medical Marketplace’s services, which Africa Medical Marketplace will provide to you at the time of such use or purchase.

Updates to Our Terms

We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.

Intellectual Property

The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection, and arrangement thereof), are owned by Africa Medical Marketplace, its licensors or other providers of such material and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded, or distributed in any way, in whole or in part, without the prior written permission of Africa Medical Marketplace, unless and except as is expressly provided in these Terms & Conditions. Any unauthorised use of the material is prohibited and we will take lawful action if found reproduced in any way.

Agreement to Arbitrate

This section applies to any dispute except it doesn’t include a dispute relating to claims for injunctive or equitable relief regarding the enforcement or validity of your or Africa Medical Marketplace’s Intellectual property rights. The term “dispute” means any dispute, action, or other controversies between you and Africa Medical Marketplace concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Notice of Dispute

In the event of a dispute, you or Africa Medical Marketplace must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to hello@africamedicalmarketplace.

Africa Medical Marketplace will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Africa Medical Marketplace will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Africa Medical Marketplace may commence arbitration.

Binding Arbitration

If you and Africa Medical Marketplace don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate as a party or class member) all disputes in court before a judge or jury. The dispute shall be settled by binding arbitration in accordance with the commercial arbitration rules of the Indian Council of Arbitration. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.

Grievance Redressal

Users may contact Africa Medical Marketplace customer care to convey their grievances via phone number – +234 817 389 6002 or via email – hello@africamedicalmarketplace.com All grievances will be addressed within 7 to 10 working days of receipt.

Dispute resolution

For the resolution of disputes that arise during business transactions, Buyers and Manufacturers can reach out to Africa Medical Marketplace via number – +234 817 389 6002 or via email – hello@africamedicalmarketplace.com

Breach

We shall remove a user’s content on our platform, deny access to our website, warn other users, and promptly terminate or suspend the User’s membership temporarily or indefinitely if:

  • User displays Illegal/Prohibited Content
  • We are unable to verify the authenticity of the documents provided by the User
  • User does not produce a certified copy of a licence, permission, or similar certification required for the goods and/or services claimed to be provided by them
  • User’s actions may lead to legal liability for the Company or other users
  • User uploads material into the site that may contain Trojan horses, viruses, time bombs, worms or other similar computer programming that may damage or secretively interrupt or expropriate any system, personal or system information

Africa Medical Marketplace may at any time reinstate suspended Users. User(s) that has been subjected to indefinite suspension cannot use the site or register with the Company. If the User commits a breach of contract, Africa Medical Marketplace can recover overdue payment owed by the User. If the User fails to comply with the above agreement, we will take strict legal action, including initiating criminal proceedings.

Liabilities upon termination

  • If the Agreement is terminated, the User will be responsible for the payment of outstanding fees until termination.
  • Overdue payments should be paid within 15 to 20 days of the Date of Termination.

Submissions and Privacy

In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data, or proposals, including ideas for new or improved products, services, features, technologies, or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Africa Medical Marketplace without any compensation or credit to you whatsoever. Africa Medical Marketplace and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing manufacturing, and marketing products and services using such ideas.

Promotions

Africa Medical Marketplace may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and comply with all Promotions Rules.

Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.

Typographical Errors

In the event a product and/or service is listed at an incorrect price or with incorrect information due to a typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and you are charged. If you are charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account or another payment account in the amount of the charge.

Miscellaneous

If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorised representative of Africa Medical Marketplace. Africa Medical Marketplace will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Africa Medical Marketplace operates and controls the Africa Medical Marketplace Service from its offices in Nigeria. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Africa Medical Marketplace Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the Africa Medical Marketplace Privacy Policy) contain the entire understanding, and supersedes all prior understandings, between you and Africa Medical Marketplace concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.

Disclaimer

Africa Medical Marketplace is not responsible for any content, code or any other imprecision.

Africa Medical Marketplace does not provide warranties or guarantees.

In no event shall Africa Medical Marketplace be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other torts, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents of the Service at any time without prior notice.

The Africa Medical Marketplace Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. Africa Medical Marketplace is a distributor and not a publisher of the content supplied by third parties; as such, Africa Medical Marketplace exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Africa Medical Marketplace Service. Without limiting the foregoing, Africa Medical Marketplace specifically disclaims all warranties and representations in any content transmitted on or in connection with the Africa Medical Marketplace Service or on sites that may appear as links on the Africa Medical Marketplace Service, or in the products provided as a part of, or otherwise in connection with, the Africa Medical Marketplace Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Africa Medical Marketplace or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Africa Medical Marketplace does not warrant that the Africa Medical Marketplace Service will be uninterrupted, uncorrupted, timely, or error-free.

Contact Us

Don’t hesitate to contact us if you have any questions.

  • Email: Hello@africamedicalmarketplace.com